Cookie Policy
This Cookie Policy is for anyone who visits the Coquitlam Casino site, whether or not you hold an account. It applies each time you load a page in the Lobby, Live Casino, Jackpots, Promotions or VIP Club, on desktop or mobile.
A. About cookies
A cookie is a small data file saved in your browser by a website. On your next visit, your browser returns the file, allowing the site to recognize your session or the settings you chose.
Some cookies are removed the moment you close your browser. Others stay for a set length of time or until you delete them. Similar technologies we use, including local storage and pixels, behave the same way and fall under this policy as well.
B. Functional cookies
Functional cookies improve ease of use by remembering choices such as:
- your language and display settings
- your favourite games and recently played titles
- whether you have already seen a notice or message
Turning them off will not prevent the site from working, but you may need to make these selections again each visit.
C. Marketing cookies
Marketing cookies tell us which advertisement or partner link brought you to Coquitlam Casino and help us avoid repeating the same message too often. These cookies are placed only with your consent.
Marketing cookies are never used to show offers to self-excluded players or to anyone on a break. Some provinces permit offers to appear only after login, and our marketing cookies follow those rules.
D. Strictly necessary cookies
Some cookies are required for the site to function and to meet our legal duties. They:
- keep your login secure while you navigate between pages
- protect your account against fraud and unauthorised access
- help check age, identity and location
- keep the cashier working during deposits and withdrawals
- record your cookie choices
These cookies remain active because safe operation of the site depends on them. Your browser can block them, but login, play and payments will no longer work if you do.
E. Analytics cookies
Analytics cookies count visits, show which pages and games are used, and reveal where pages load slowly or errors occur. We use the results to improve speed and layout.
Where possible, this data is aggregated or anonymised so it cannot identify you. Analytics cookies are placed only with your agreement.
F. Third-party cookies
Certain cookies come from companies we work with rather than from us directly. These include:
- game providers that run titles in our Lobby and Live Casino
- payment processors used in the cashier
- verification services that check age, identity and location
- analytics and advertising partners, with your agreement
Each of these companies manages its cookies according to its own privacy terms. Our partners are selected for protecting data to a level we find acceptable, and each receives only the information it needs.
G. Managing or switching them off
On your first visit, a banner gives you the option to accept or decline functional, analytics and marketing cookies. To change your preference later, use the Cookie Settings link found at the bottom of each page.
You can also control cookies in your browser settings, where you can see, block or delete them. Steps differ between browsers, so check the help section of the one you use. Clearing cookies will sign you out and reset your saved choices.
Turning down optional cookies does not affect your balance, bonuses or account access.
H. Changes
This Cookie Policy is updated whenever cookies are added, removed or changed, or when the rules governing them change. You can always find the current version and its effective date here. If a change requires your consent, the cookie banner will appear again.
To learn more about how we handle personal information, see Your Privacy. For cookie questions, email mail@coquitlamcasino.app.