Terms of Use

These Terms of Use cover every player who registers with Coquitlam Casino or plays in our Lobby, Live Casino, Jackpots, Promotions or VIP Club. They apply from your first visit to the site, remain valid for as long as your account is open, and continue to govern any outstanding balance, payment or unresolved matter once the account is closed.

A. Acceptance

Registering, depositing or betting means you accept these Terms of Use and the linked pages: Cookie Policy, Your Privacy, Bonus and Promotion Rules, Age Verification, Play Responsibly, and Verification and AML.

Anyone who does not agree to these Terms in full should not register or play. If these Terms conflict with the rules of a particular offer or game, the more specific rules govern that offer or game.

B. Deposits and withdrawals

Every balance, stake and payout is in Canadian dollars (CAD). Deposits start at C$20 and withdrawals at C$50. No maximum withdrawal amount is stated.

Deposit methods

• Interac e-Transfer
• Visa
• Mastercard
• Instadebit
• Paysafecard
• eCheck
• Bank Wire / Transfer
• Skrill

Withdrawal methods

• Interac e-Transfer
• Visa
• Instadebit
• eCheck
• Bank Wire / Transfer
• Skrill

Deposits and withdrawals at Coquitlam Casino are free of charge. Once a withdrawal is approved, most payment options complete it in 1 to 4 hours, and a bank wire may need up to 12 hours.

Every payment method must be in your name. We complete identity verification (KYC) and a geolocation check of your location ahead of your first deposit. Our Verification and AML page lists any additional checks needed before a payout, and withdrawals remain on hold until those checks are complete.

C. Prohibited conduct

The following is prohibited so that play stays fair for every member:

• running bots, scripts or software that plays or makes decisions on your behalf
• colluding with fellow players to gain an edge, or sharing information while a game is in progress
• exploiting a software fault, pricing error or game malfunction
• using stolen, borrowed or third-party payment methods
• moving money through your account without genuine play
• hiding your location or identity, including through a VPN or proxy

If we detect this kind of conduct, we may cancel the plays involved, hold back related winnings, place restrictions on the account and, where legally required, report it to the appropriate authorities.

D. Live games, RNG and game rules

Rules, paytable and return details for every title are available inside the game. Read them before you start playing.

Our slots and digital table games run on a certified random number generator, independently tested (eCOGRA / GLI), so each outcome is random and neither we nor you can affect it. In the Live Casino, real dealers run every game from a studio, and each round is settled on the outcome the table records.

Any malfunction voids all affected plays and pays. If a game, server or connection fails, each round affected is cancelled and your stake is returned to your balance. Rounds finished before the fault retain their recorded result.

E. Complaints

We handle complaints by email only. Write to mail@coquitlamcasino.app with your username, the game or payment in question, when the problem occurred (date and time) and a short summary of what happened.

Someone from our team will investigate, check the relevant game and account records, and send you a written reply setting out our decision and why we reached it.

F. Governing law

The laws in force in British Columbia, together with the federal laws of Canada that apply there, govern these Terms and any dispute about them.

An account may be held only by players in jurisdictions where online gambling is permitted under local law. Every account is also subject to Canadian requirements for age verification, identity checks and anti-money laundering.

G. Liability limits

We provide our games and services as is and as available. Uninterrupted access cannot be guaranteed, and we accept no liability for losses caused by events beyond our reasonable control, by your internet connection or by your device.

For any claim, our liability will not exceed the amount in dispute in your account. These limits do not affect any protection you have under Canadian law that an agreement cannot exclude.

H. Registration and a single account per player

Each person may hold just one account. Duplicate accounts will be closed, and any bonuses or winnings gained through them may be voided.

When registering, give accurate personal details and update them whenever they change. Choose a secure password and do not share your sign-in details. Until you tell us your account has been compromised, you remain responsible for everything done on it.

I. Intellectual property

We or our licensors own the Coquitlam Casino name, logo, graphics, text and the overall look of the site. Each game belongs to the provider that supplies it.

All content on this website is provided for personal, non-commercial play. Copying, reselling, framing or reproducing any of it requires our prior written consent.

J. Updates to These Terms

These Terms are updated when our services, payment methods or legal obligations change. This page always displays the current version and its effective date. Significant changes are announced in advance by email or when you next log in. Continuing to play after the effective date means you accept the updated Terms.

K. Bonuses

All bonuses, free spins, Coquitlam Rewards and Promotions are governed by our Bonus and Promotion Rules, which cover wagering, expiry, maximum bet and conversion limits. Read these rules before opting in to any offer.

L. Eligibility

Account holders must be 19 or older, physically in Canada while playing and located where local law permits online gambling. We confirm your age and location ahead of your first deposit, as set out on our Age Verification page.

Players who have chosen self-exclusion through us or through a recognised program cannot open or use an account during that period.

M. Contact

Our team is available by email only:

• mail@coquitlamcasino.app for questions about your account and payments
• mail@coquitlamcasino.app for complaints and player protection
• mail@coquitlamcasino.app for general and privacy matters