Your Privacy

This page applies to all visitors to Coquitlam Casino, all account holders and anyone who contacts our team. It takes effect from your first visit and covers the personal details we hold about you, during the life of your account and after its closure.

A. Information we collect

We gather only the information needed to operate a regulated casino account:

identity details: your name, home address, date of birth, phone number and email
verification documents, such as government photo ID and proof of address
payment details: method used, transaction amounts and payout destinations
account activity: deposits, stakes, game history, bonuses and limits you set
technical data: IP address, location signals, device and browser details
messages you send our team by email

B. Retention period

Your information is kept while your account remains open. After closure, we keep it only for the period Canadian law requires for anti-money laundering, tax and accounting records, and as long as needed to resolve any outstanding complaint or claim. At the end of that period, it is deleted or anonymized.

Self-exclusion records are kept for the entire exclusion period so that the exclusion remains enforced.

C. Changes

We update this page each time our practices change or our legal obligations shift. The current version always shows its effective date. If a change has a significant effect on how we use your information, we will tell you in advance by email or at your next login.

D. Why we use it

to open and run your account and pay out winnings
to verify your age, identity and location
to meet anti-money laundering and fraud prevention duties
to enforce any limits, breaks or self-exclusion you have chosen
to answer your emails and handle complaints
to send offers, only where you have said yes

E. Security

All data is sent over encrypted connections and kept on secured systems. Only staff and providers whose role requires it can access it, and certified payment processors handle card numbers so we do not store them in full.

Choose a strong password and keep it to yourself. If you believe your account has been accessed by another person, contact mail@coquitlamcasino.app right away.

F. Who we share it with

We share personal information only where it is needed to serve you or required by law:

payment processors that handle deposits and withdrawals
services that verify identity, age and geolocation
service providers for hosting, email and game supply
authorities, where Canadian law requires it

Every recipient is required to safeguard your information and use it solely for the task we assign. We never sell personal information.

G. Marketing choices

Only players who have opted in receive offers about Promotions, Coquitlam Rewards and the VIP Club. You can update this preference in your account settings, through the unsubscribe link in every email we send, or by writing to mail@coquitlamcasino.app.

We send no marketing to self-excluded players, and players taking a break receive none until it ends.

H. Age

Coquitlam Casino is open only to players who are 19 or older, and age is verified before we accept any deposit. If we find that an account belongs to someone under 19, the account is closed, deposits are refunded where possible and any data we are not legally required to keep is erased. More information is on our Age Verification page.

I. Cookies

We use cookies on our site to keep you logged in, save your settings and measure how the site is used. Our Cookie Policy describes each kind of cookie and how you can control them.

J. Your rights

You may ask us to:

provide access to the personal details we keep about you
fix any details that are incorrect or outdated
erase data we are no longer legally required to keep
stop us using your information for purposes you object to, for example marketing

Email your request to mail@coquitlamcasino.app from the address linked to your account. We verify your identity before taking action and respond in writing. Some records must be retained by law even after a deletion request, and we will let you know when this is the case.

K. Legal grounds

We process personal information in line with Canadian privacy law. Our grounds are your consent, what is necessary to provide the account you requested, and our legal obligations relating to age, identity and money laundering. When consent is our basis, you may withdraw it, although some services might then stop being available.

L. Transfers outside Canada

Some providers hold or handle data outside Canada. Where that happens, a contract protects your information to a level similar to Canadian law, and authorities in that country may be able to access it under their own laws.

M. Contact

For any privacy question or request, or anything about your account, email mail@coquitlamcasino.app. All contact is handled by email.